ALCATEL TELEPHONE SYSTEMS

Alcatel-Lucent is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users.

A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry.

The Alcatel-Lucent OmniPCX Office is a new-generation communication solution designed for small and medium sized businesses. With its “all-in-one” design, Alcatel-Lucent's solution delivers a full array of communication services – including voice, internet access and data services – integrated in a single system.

With the Alcatel-Lucent OmniPCX Office your company can avoid costly voice calls between various sites around the world by sending voice over your existing worldwide data connections. You can benefit from new Service Provider offerings using public IP Trunking. You can simplify your on-site cabling infrastructure by connecting telephones to the same cable as PC’s. And you can deliver a consistent level of voice features whatever the location of the user – headquarters, branch offices, home workers or mobile workers – by incorporating a voice server on your data network

It is suited to enterprises with 6 to 236 users, with a sweet spot around 80 users. It is based on a scaleable platform that can evolve to provide a converged solution for voice and data. The IP centric call server supports both VoIP and IP Telephony natively. Additionally, digital, analogue, DECT, IP telephones and IP softphones can be supported simultaneously.

The optional call centre function supports up to 8 ACD groups 32 agents and 4 supervisors. A statistics package may be added to aid with resource allocation and traffic post-processing.

Voice mail is an essential tool for business today. Each system is delivered with an embedded voice mail application that is available to every user, whatever the handset. An optional automated attendant can automatically connect callers to the right person at peak hours and broadcast information to customers such as opening hours.

The personal assistant can provide the caller 5 ways to reach you when you’re away from your desk: voice mail, mobile, external number, internal number (secretary) or operator.

An integrated CTI server enabling you to access a customer database from your PC or link up to third party applications specifically related to your business.

The Alcatel-Lucent OmniPCXOffice converged voice and data version is ideal for companies that do not have an internal IT department. The “all-in-one” communication server acts as your telephone system, e-mail server, LAN, Internet access and firewall.

OmniPCX Enterprise Communication Server

The Alcatel-Lucent OmniPCX Enterprise Communication Server (CS) is a highly scalable solution based on a pure software communication server platform that provides multimedia call processing for both Alcatel-Lucent and third-party clients/phones.

The OmniPCX Enterprise Communication Server combines traditional telephone functions with support for Internet-based telephony and multimedia communication to create rich call-handling applications that deliver world-class business telephony features for medium, large, and very large sized companies. This suite of unified communication applications, includes a Web softphone, along with unified messaging and personal assistant applications.

Ease-of-use: Easy to manage, deploy and maintain.
• Lower total cost of ownership:
(TCO) through: fast and simple deployment and maintenance, reduced cost for integrating new applications, lower telecom bills from the use of VoIP, and improved user efficiency.
• Improved communication:
Boosts employee productivity and customer interaction by delivering full services to all staff members at all locations.
• Protects IT investment:
Advanced features are enabled for medium-sized as they are for large-sized companies, without needing dedicated, high-level technical resources and staff.
• Future-proof:
Enables smooth migration towards new multimedia communications, whatever the existing network and IT infrastructure.

• Unified communications applications provide access to all communications services from any location, any device
  (e.g., GPRS mobile phones, digital and analog phones, Web browsers, PDAs, etc.).
• Web softphone improves real-time communication flow, providing access to corporate directory, messaging systems,
  third-party CRM/ERP applications, etc.
• Unified messaging and personal assistant applications provide easy access to messages anywhere, anytime, with call
  routing and screening functions available from any device.
• Enables companies to interact with customers through a variety of communication methods, including voice, fax, e-mail,
  Web conferencing, etc.
• Single, multi-OS software platform compatible with a large variety of hardware platforms tailed for any enterprise configuration.
• Powerful communication servers, installed on standard equipment, provide high-level performance and reliability.
• Open, flexible system with an independent infrastructure, enabling the integration of all existing IT resources and ensuring
  the system can evolve as needed.
• Standards-based solution optimized for multi-site and distributed environments, providing advanced services all across
  the organization, including branch offices and teleworkers

More info about our products & services please call us  at 1300 85 95 20 or send us an email at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it