8x8 Cloud services

5 Questions to Ask When Choosing a Phone System

Find the right phone system for your business

Image Choosing a business phone system that’s a good fit for your officeis a major decision and requires a lot of research. There are a wide variety of good phone systems available in the market that offer all kinds of features in different combinations. However, you need to find out some key information about your business requirements in order to find a telephone system that’s the perfect solution whether you are a large enterprise or a small business. Here are six questions that will help you get started with your search:

1. Do you have an existing system? If so, what do you currently have in place?

If you currently don’t have an existing phones system, then move on to the next question. If you do have an existing phone system, think about the features that your business uses often or find out if there are some features that you don’t particularly need or are bothersome. Consider your employees’ situation. Do you have staff who travel often or work remotely? It’s important to find out how they use the phone systems in order to determine which features will help them increase their productivity and save your business time and money.

2. Do you need to upgrade your phone system, or do you need to fully change your system?

The decision to upgrade or change your phone system depends on how old it is and whether it can adapt to new technology. If your phone system is dated, it might be more cost effective to get a new system installed as it might cost more to adapt the system to new technology or your old system might not have modern features which could help streamline your business processes and help staff productivity. On the other hand, if your phone system isn’t too dated and can still keep up with new technology then it might be better to keep your current system. If you’re unsure as to what your existing system is capable of and need advice, Fixtel can send technicians to look at your phone system for you and offer you the right advice on the next steps.

3. What are your current costs and what is your budget for the new system/upgrade?

When budgeting for a new phone system, keep in mind the cost of running your existing phone system and how efficient it is. Compare it to the costs of getting a new system and determine if it’s worth purchasing a new phone system or just upgrading your current one. Payment options can vary depending on the provider and renting is an available option if budget is tight. Sometimes providers offer phones system bundles which usually saves you some money. Make sure to check what’s included and determine if the services and features that are offered in the bundle can benefit your business.

4. Do you have any problems with your current phone system? If so, what are they?

Note down any reoccurring problems with your current system and identify any gaps in features and services and make sure that the new phone system you choose can address those problems and fill in any gaps in terms of features and services offered.

5. How many employees do you have, and do you plan on growing your staff in the near future?

To best serve your employees and customers, each office employee will require a telephone as well as areas in your business where your staff may need to answer or make calls such as warehouses, lobbies, kitchens and conference rooms. Phone system providers can offer a flexible solution which makes it easy to add or remove users and phone services. This feature is important and is less of a hassle in the long run if you plan to grow your business.

Featured Articles

MEDIUM PHONE Impacted By The Telstra Outage?

Your business fixed voice and data services are a critical business asset. But what would you do if these systems failed? Would you have been able to cope with the Telstra service outage faced by thousands of businesses across the state?

MEDIUM PHONE Avaya Equinox – July ‘16 News

Avaya has announced a new and improved business communications platform promising true unified communications. Avaya Equinox is a streamlined, mobile-focused communications system, focusing on the employee and business industry.

MEDIUM PHONE Nbn Claim To Delivers 8gbps Over Copper Lines

In recent lab trials, NBNCo have confirmed success in delivering a ground breaking new copper acceleration technology, known as XG.FAST. NBNCo have stated that they achieved a peak aggregate speed of 8Gbps over 30 metres of twisted-pair copper, which is around 900 times faster than average broadband speeds.

Connect with Fixtel

1300 349 835 Contact Online