The biggest investment a company makes every week is in staff are you making the most of the investment you have made?
The second biggest investment is in equipment does everyone in the company maximise all the features of the equipment?
You have spent money on great people, you have invested in the best equipment have you invested in your team using this equipment
The average tenure is 3.2 years someone aged 25-34 will be in a job. How old is your phone system. If it is over 3.5 years it is likely that over half your workforce would have been taught how to use your systems not by a professional but one or your team. Which means they are not going to be using more than 10% of the system. Professional training will increase by 67% the use of equipment you have already invested in. That is ROI
While modern businesses of all sizes understand the importance of their investments in IT and telecommunications, a lot of them fail to maximize their return on investment. Having the latest technology available to support expansion and growth potential is only one piece of the puzzle.
Unfortunately, where many fall short is in maintaining and improving the knowledge of their own support and operational staff, and that is one critical area where Fixtel can help.
The key to building successful support teams is providing them with the resources to fully understand current and new system functionality. In the rapidly changing world of how data is exchanged, becoming complacent can have disastrous consequences on operational efficiencies.
By proving regular refresher training along with targeted education on new features and enhancements, you can make sure that your employees are fully equipped to make full use of all potential systems.
Such inefficient use of all system potential can have a significant negative impact on operational costs.
While onsite training can be the best option for many complex systems and features, this is not an expense that is always required. You can gain great flexibility through a combination of regular webinars, online training instructions, as well as detailed and easy to follow user guides.
By creating libraries of such training materials, it becomes increasingly easy to keep both existing and new employees fully up to speed about all potential telecoms solutions.
Whether it’s simple instructional videos on how to configure and use all the features of a desk phone, or more extensive contact centre training, having such support capabilities can prove invaluable to growing organisations.
The flexibility of both on and offsite training can bring operational improvements to all aspects of your business. By having a collection of training material readily available for simple how-to guides to advanced call centre system management tasks, can significantly free up the amount of time your employees are reliant on other staff for solutions.
And when it comes to more complex systems training, partnering with an experienced training service provider is by far the most effective use of your telecoms investments. Rather than having your own team distracted with training efforts, they can focus on growing your business, while allowing Fixtel to solve for training requirements.
Here at Fixtel, our teams have more than 25 years’ worth of experience dealing with every possible telecoms solution from the smallest start-up to large multi-national organisations. This has given us the competitive advantage needed to support the most innovative communications technologies, including:
Pick up the phone today and speak with one of Fixtel’s dedicated advisors about the opportunities you might have to maximise your return on telecoms investments.
By training your staff to deal with more issues in-house, you empower them and your business to become more self-reliant and effective.