AVAYA HEADSETS
AVAYA HEADSET SOLUTIONS FOR BUSINESSES WHO NEED INNOVATIVE AND SCALABLE TECHNOLOGY
Gives other devices the functionality of a deskphone and allows you to work anywhere
Avaya Equinox is a phone application that provides users the functionality of a normal phone from any PC, laptop, smartphone or tablet that is connected to the internet. This allows users the ability to use their own device as an office phone using their office phone number and enables them to access communications related information at their convenience. The softphone application is accessible on both Android and iOS on mobile and on both Mac and Windows on the desktop platforms.
Industry Leading Technology For All Types Of Businesses
Avaya technology has been developed from the ground up to be suitable for small businesses, large multi-national corporations, and everything in between. By ensuring that your phone systems never become a bottleneck for business growth and expansion, you gain a level of confidence that’s difficult to match.
What’s particularly appealing is the fact that you can choose headset solutions that are designed for very specific usage. If you have a team of contact centre staff answering dozens of calls per day, then high-end headsets will improve productivity.
However, if you just need some convenience for occasional phone or conference calls, the entry-level headsets will be a cost-effective choice.
Why Avaya Headsets Are Trusted By Millions Of Users
With over 140 million daily users of Avaya technology, including headsets, the company has become the go-to solution for businesses with significant growth strategies. While one of the reasons is the constant innovation and ability to scale with ease, the headsets available offer their own business advantages.
Unprecedented Comfort And Audio Quality
If you have staff that need to spend a lot of their days on the phone, then you have to make sure you can provide them with comfort and unmatched audio quality.
With Avaya headsets, you get ergonomically designed cushioning and soft leather covering to reduce pressure and uncomfortable levels of heat. This means that even hours spent on calls with other staff, clients, or vendors will not cause any discomfort. And the already great audio quality is further enhanced with industry-leading noise cancellation technology. This is particularly valuable in contact centre environments where noise levels can be quite high.
Flexible Connection Options
Over the years, phone technology has changed a lot, but RJ9 still remains one of the most widely used standards for desk phones. However, Avaya has also added the ability to connect through 3.5 mm jacks as well as USB and Wi-Fi as well.
USB connections allow you to fully integrate with softphones, where a lot of system support is available for contact centres. And the Wi-Fi connection means that your staff can move around freely while staying connected to phone or conference calls.
With so many businesses moving to more agile workspaces, this is a solution that will greatly support that flexibility and help you to adapt more easily.
Smart Integration For Contact Centres
The demands on growing businesses can become significant, especially in the area of customer service. While a small start-up company can easily accommodate queries with just a phone line and email address, you will quickly outgrow such a business process.
By investing in Avaya systems and headsets, you can easily expand and scale to a full customer support centre operation without having to look for and integrate new technology and services. By using the headsets with Avaya’s contact centre systems, you can create a highly effective and productive team through very innovative and adaptable technology.
Ideal For Desk and Softphones
As work environments become more flexible with companies increasingly offering remote working options, including home offices, it’s increasingly necessary to have flexibility when it comes to the types of phones used. Your standard office desk phone is gradually being replaced with smartphone apps and laptop-based softphones. Avaya headsets provide the flexibility to connect to either type, meaning you don’t have to supply multiple different headsets to your staff.
Let Fixtel Help You Make The Best Decision
With multiple solutions for different operational uses, it can be difficult to figure out which headsets you should be investing in. There is a cost factor to consider as well, and just going for a mid-range solution is a commonly made mistake.