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IT Support and Services For Small Business Success

For small and medium sized businesses that need IT support and IT services, it can be quite a challenge to keep up to speed with the rapid changes in the IT world. Not a day goes by without new software updates and patches. And external threats from viruses and other malware are a constant risk for your business.

Many businesses simply cannot afford a large team of IT support staff to cover all possible IT and telecom systems in your organisation. If this is the case for your company, and you need a cost-effective way to keep your operations going, then Fixtel has the ideal solution for you.

Our IT management services team can be available to you at the end of a phone line for all your IT support needs. It is just like having your own onsite support team, without the overheads of running such a team yourself.

As a leading IT and Telecommunications service provider in Australia, we pride ourselves in delivering you exceptional response times and effective first call problem resolutions. Our highly-experienced team will work with you as if they were your employees.

This is at the core of our customer values and has resulted in many long-term partnerships throughout Australia. Many of our loyal clients have been partnering with us for over 25 years. And you can start the same kind of journey to success by calling us today.

Data, Networking And Telecommunication Solutions

Your partnership with Fixtel will cover following IT managed services:

  • Business grade ADSL access for reliable high speed Internet
  • Point to point & point to multipoint fibre grade connections
  • Cabling and network planning for new and expanding offices
  • Integrated IP phone solutions to lower your phone bills
  • Onsite network support to help with issues that require hardware fixes
  • VPN setup and configuration for highly secure remote connections
  • Cisco sales and service for the latest technology
  • Wireless internet access for more flexibility around your office

Other Support Solutions

In addition to the most common support services above, you will also be able to take advantage of:

  • Domain name registration and hosting
  • Spam and anti-virus filtering to keep your systems protected
  • PC sales and services to help you get the most effective hardware
  • Software sales and services that helps you find the most effective tools
  • Server sales and services for expanding businesses
  • LINUX support specialists help with specialised systems
  • Website design and programming (HTML, PHP, SQL)
  • CRM solutions to boost your own customer support

Remote IT Desktop Support

Your offsite desktop support team will be able to deal with calls regarding all of these common requests:

  • Desktop support for all staff IT problems
  • Improve PC and Laptop performance to maximise productivity
  • Network Monitoring to identify performance and security issues
  • Network Security for internal and external threats
  • Backup Services to help you avoid any loss of crucial data
  • Proactive maintenance that reduces the risk of hardware faults
  • Systems review and auditing to ensure you have the latest available technology
  • Telephony systems audit that makes sure your staff have the most flexible set up
  • Technical support for all of your systems from one single provider
  • Unified Communications support for all your enterprise communication services

How Fixtel Can Provide You The Best IT Management Services

The number one requirement you have to demand from your IT service provider is reliability. There is no point having a great team on standby if you cannot get them to take your call when you need it most.

By partnering with Fixtel you can make sure that all your IT support calls are answered promptly and then dealt with in the fastest and most effective way. First call problem resolution is one of the performance metrics we are most proud of. That means you spend less time on the phone trying to get your problem fixed.

You also want to make sure that you partner with a team that has the experience and expertise to handle all the issues you might encounter. By having the ability to call our team you will have the peace of mind that comes with an industry leading team of dedicated staff that is constantly keeping up to date with technology trends and certifications. Because of our extensive experience in all communications technology used by businesses and organisations of all sizes, you only need to partner with one service provider.

That means you only need one phone number and support ticket system instead of having to first figure out who to call. You log the issue, and we take care of the rest.

Fixtel is one of Australia’s leading IT service providers and no matter where in the country your business is located, we can support all your IT needs. Call us today and find out how you can get a cost-effective support team that provides the impression of it being fully in-house.

Connect with Fixtel

1300 349 835 Contact Online