Fixtel partners with Australian call centres to offer tailored phone system solutions designed to maximise call centre efficiency. From small call centre’s to up to 50,000 agents – Fixtel can find the best fit and functionality telephone system for your business. We partner with the world leaders in telecommunications and the leading call centre phone system provider – Avaya. Fixtel is a call centre Industry partner Australia wide – Melbourne, Sydney, Brisbane, Gold Coast, Adelaide, Canberra, Perth, Tasmania and all regional areas.
Whether you business is growing and needs a better telecommunications system or your current system is meeting your needs, we have the right solution for you. With over 25 years experience in the industry Fixtel has seen call centres develop into a major strength and service of today’s business and customer service function. This experience means we can expertly advise you on the best call centre phone system for your individual business needs and goals. Our team tailors a solution based on your current business needs but also ensures we future proof your telecommunication system based on your future ambitions and forecasting. Get the best team with Fixtel for all your call centre systems.
Fixtel can offer your business telecommunications systems that bring high level productivity and exceed all expectations. For instance a popular system is the Avaya IP Office Contact Centre (IPOCC).
This is Avaya’s leading contact centre platform for the small to medium business. Call centre software and phone systems are crucial to not only the day to day function of your business but the to your overall success.
Our team works with you to understand what features and functionality will meet your business requirements. We can design a complete telecommunication system to fit all levels of your business, no matter you business size.
Analytic tools are invaluable to measure performance and if service level are being met. It enables management to view and measure all the staff activity from any timeline specification. On a higher management level it means you can assign costings to every call and breakdown billing purposes.
This feature is often requested by serviced offices and businesses with multiple departments. All and any reporting can be scheduled in advance and emailed for easy reporting capability.
For larger call centres call reporting is a daily function used to manage and measure agent KPIs and agent activity. This reporting analytics serves to accurately assess current agent productivity and efficiency.
Make sure your customer service levels improve and overall business efficiency metrics show greater productivity combined with cost effectiveness. Our Fixtel advisors can install and monitor your phone system and we offer call centre assist services such as Help desk, It services and ongoing system maintenance.
Fixtel along with installing your phone system can give you helpdesk assist services. Our helpdesk team remotely monitor your phone IT and make adjustments based on queueing and service level agreements. Any support tickets are worked on in real time and if cannot be fixed remotely we can call directly to agent or supervisor. This service works for large call centre who want to outsource to save cost but also to smaller offices without capability for their own helpdesk staff.Our team offer solutions based on real time indicators/alerts and business metrics, we don’t just sit back and passively monitor but devise streamlined solutions to increase your telecommunications productivity. All staff are trained in Avaya technology and Avaya call centre phone system products, we do the training so you reap the benefits.
Fixtel is a trusted call centre industry partner and we have worked closely with Australian business for over 25 years. Trust your business telecommunications needs to us and we will exceed every expectation. Helping your business Thrive.
Contact us today for advice and take the next step to greater profits.