Companies of all sizes have become increasingly reliant on the systems that maintain and enhance relationships with customers. The easier it is for your teams to communicate with customers and vendors, the more productive your business will be.
Genesys Pure Cloud is a solution that specifically focuses on your communications needs with customers without the need for complex onsite hardware systems. Not only does it provide you with operational efficiencies, but through carefully designed and customisable data analytics, you will find it a lot easier to make critical decisions.
Genesys is a solution like no other, as it was built from the ground up to be implemented as a customer contact system in the Cloud. Whether it’s incoming or outgoing, voice, video or text messaging, it provides a highly reliable, expandable and customizable solution.
With internal collaboration tools, your teams will be able to interact and support each other like never before. And while your staff is busy, you can get a real-time picture of everything that’s going on, with data analysis that gives you all the information you need in order to make decisions that lead to better performance and customer satisfaction.
With Cloud services being a buzz word in all types of industries these days, it’s sometimes difficult to decipher exactly why it’s such a good investment to make. While there are significant cost savings involved by not having to invest in very expensive onsite equipment, there are significant additional benefits as well.
When it comes to Genesys, these are the highlights we bring to our clients’ attention.
The larger your customer-facing organisation is, the more your employees will need to interact and share information. One of the key features of Genesys is a set of collaboration tools that support text, voice and video chat, along with phone calls and the ability to search for the right people. By making it easier for people to interact with each other and find the best person to answer a question, you can make sure that customers are served in the shortest possible and most satisfying way.
By reducing call resolution times, you have the foundation for highly efficient support teams.
With traditional onsite PBX systems, outgrowing their capacity doesn’t just mean a large investment in new hardware. Those new components and replacement gear have to be locally installed, which can cause inconvenient downtime.
With Cloud solutions, all the upgrades are provided through configurations in large data centres by a team of experts that are able to reduce downtime to a minimum.
As a result, you won’t have to worry about coming into the office the day after a system upgrade to find that none of your phones are working. Basically, as you add new users to your business, all the necessary upgrades are taken care of behind the scenes.
Another huge advantage of Genesys Pure Cloud is that it has data analytics built right into the foundation of the system. With a set of out of the box tools and reports, you’re able to get an immediate understanding of how your teams are performing.
As you learn new insights, you can configure custom reports that allow you to dig deeper into performance levels. With the knowledge you can gain from these data sets, you’re in a much better position to proactively address issues in real-time and make better strategic decisions that improve your bottom line.
Genesys comes with a very intuitive interface that allows you to integrate it with all your existing systems. However, understanding what areas are best ported to the Cloud first, in order to gain the best possible return on investment, is something that requires careful planning.
If you have older onsite systems in place, then you need to make sure that they won’t cause any sudden disruptions. And this requires the expertise of trained and experienced engineers and technicians. With over 25 years’ of experience in the businesses communications sector, our team at Fixtel is fully equipped for such upgrades of any size.
To keep any potential risks of downtime and disruptions to a minimum, you should partner with Fixtel for guaranteed satisfaction. Our team has been planning, installing, maintaining and upgrading office phone and communications systems for decades. And during that time we have encountered every possible problem imaginable. We will be able to fully map out your existing systems and create a detailed upgrade plan that gives you the best possible results. This will take out all the worry and hassle, allowing you to focus on running your business.
Pick up the phone today and talk to one of our advisers and see how quickly you can set yourself for maximum growth potential.