Key Features Needed on Your Small Business Phone System
Personal voicemail - To capture every lead make sure you have voicemail. So no matter if you are on another call or away from the office a personal voicemail will take the call. You can select voicemail for all staff or specific users.
So even if someone calls the main line asking for a certain person, rather than take down a phone message, the call can be directly transferred to their personal voicemail. This is so much more efficient as messages won’t be lost or wrongly advised. Plus the caller can leave exact purpose of call on voicemail, saving time and extra callbacks.
Transferring calls - Transfering calls means you can manage call traffic quickly and effectively. Phone systems have really developed this feature as research has shown its top of the list for businesses. So easy touch transfer lets the caller be transferred to other people with ease.
Hold Functionality - Probably the most used function for any business. Hold function lets your business act professional at all times, with the customer placed easily on and off hold. Having no background noise or confusion for the caller whilst their call is being handled.
Call Greeting - This feature means your business captures all calls/leads and maintains a professional impression for callers. Whether it's a day or night specific greeting or a call traffic flow greeting - your callers can always be directed with the right information.
Call Divert - This function allows calls to be diverted at your direction. It may be diverted to a virtual assistant or mobile phone (great for roaming staff) or diverted to voicemail whilst you are in a meeting or on another call.
Conference Calls - Small business conduct business nationally and internationally. Which means often communication over the phone and not in person.
Conference call enables you to hold meetings with several groups of people at once - no matter their location. Our Fixtel team will train you on this feature and make sure your conference calls run smoothly.
Auto attendant - This gives you a function to provide your business a professional advantage. It answers calls and provides options for different departments or extensions.
You can program a call menu that is complex or straightforward. Business can also take advantage of auto attendant to take overflow calls or calls not answered in time.
Voicemail to email - Smartphones are used by roaming/remote staff and for that matter most businesses use smartphones. Voicemail to email means staff can read the message even whilst in a meeting, they do not have to pause what they are doing to listen to a message.
It also means if they are working to a deadline and not talking calls, they can view the voicemails on their laptop or computer to ensure they return any urgent calls.
For all your business communication solutions call Fixtel today and discover a better way to get connected. We are Australia wide including regional areas.