Experts in Telephone System Selection, Installation, Maintenance, and Relocations
In today’s fast-paced corporate environment, your business is only as strong as its communication network. Fixtel is Australia’s leading specialist in the supply, design, and installation of premium business telephone systems tailored perfectly to suit your organization’s unique needs.
Whether your company requires a standard analogue PBX setup for a small office or the latest enterprise-grade VoIP telephony solutions for a distributed workforce, we are here to help your business find the right telecommunications solution. We offer comprehensive telephone system sales, expert installation, ongoing maintenance, and structured relocation services for businesses of all shapes, sizes, and industries across Australia.
Over 25 Years of Telecommunications Excellence
For more than two decades, Fixtel has been at the forefront of business communications, dealing with complex phone system installations for all leading global brands and manufacturers. We don’t just sell hardware; we act as your dedicated technology partner.
We ensure that your investment drives productivity by assisting you in your telephone system product selection through a meticulous process:
- Compatibility Audits: Ascertaining full compatibility of the proposed equipment with your existing LAN infrastructure and network services.
- Seamless Integration: Planning and executing installations with zero to minimal disruption to your daily business operations.
- Flexible Hardware Options: Providing both brand new and certified refurbished telephone system solutions to match any operational budget.
- Cloud and Hosted Solutions: Designing and provisioning future-proof hosted telephone networks and Cloud Telephony setups.
- Office Relocations: Providing structured office data cabling and complete telephone system relocation services when your business moves.
Partnering with the World’s Leading Telephone System Brands
We understand that different businesses have different technical requirements. That is why Fixtel maintains strong partnerships with the top telecommunications manufacturers globally. We supply, install, and maintain high-performance telephone systems from all major brands, including:
- Avaya: World-class IP Office and Cloud solutions designed for mid-market to enterprise-level unified communications.
- Panasonic: Highly reliable digital and IP proprietary telephones (such as the KX-DT546) known for incredible audio clarity and durability.
- Commander: Legendary Australian business phone systems providing robust, easy-to-use communication platforms for SMBs.
- Cisco: Enterprise-grade IP telephony bridging voice, video, and data networks securely.
- Mitel & Alcatel: Advanced communication servers and endpoints for highly specialized corporate networks.
- Samsung & Aristel: Cost-effective, feature-rich PBX systems perfect for retail and hospitality sectors.
End-to-End Solutions: From Consultation to After-Sales Support
At Fixtel, we believe that providing a phone system is just the beginning of our relationship. From your initial consultation to product selection, hardware deployment, and user training, Fixtel guides you through the complete lifecycle of your telecommunications upgrade.
1. Custom Design and Consultation
Our engineers will audit your current phone bills, call volumes, and network speeds. We then design a customized system—whether that involves upgrading to SIP Trunks to save on call costs or implementing Business Broadband for a new cloud setup.
2. Professional Installation and Cabling
Our licensed technicians ensure your new hardware is installed cleanly and correctly. If your office requires upgraded Voice and Data Cabling to support gigabit IP phones, our team manages the entire cabling infrastructure.
3. Preventative Maintenance and Support
Our motto is to treat customers as “long term” partners. We offer comprehensive Service and Maintenance agreements. We have clients that have trusted us with their telecommunications for over 25 years, and their recommendations are how we measure our true success.
Take the Next Step for Your Business
Ready to upgrade your legacy hardware or transition to the cloud? Call us on 1300 349 835 or contact us online to speak to a Fixtel Customer Solutions Adviser today about our telephone system products, installation, and relocation services.
Frequently Asked Questions (FAQs)
1. What is the difference between an analogue PBX, Digital, and VoIP phone system?
Analogue systems use traditional copper copper wiring, digital systems use proprietary wiring with more features, and VoIP (Voice over Internet Protocol) uses your internet connection to transmit calls. VoIP is the most modern, offering lower call costs, immense scalability, and advanced features like remote working.
2. Does Fixtel handle the physical data cabling for new phone systems?
Yes, Fixtel provides end-to-end solutions. If you are upgrading to an IP/VoIP phone system, our certified cablers can upgrade your office with Cat6/Cat6A structured data cabling to ensure your network handles the voice traffic flawlessly.
3. Can Fixtel relocate my existing phone system to a new office?
Absolutely. Moving offices can be stressful, but our relocation experts will safely decommission your current PBX, transport it, install the necessary cabling at your new premises, and recommission the system to ensure you experience zero communication downtime.
4. Do you offer maintenance contracts for older Commander or Panasonic systems?
Yes. Even if we did not perform the original installation, Fixtel provides comprehensive break-fix, preventative maintenance, and support contracts for legacy systems, including Commander, Panasonic, Avaya, and Alcatel PBXs.
5. Can I keep my existing business phone numbers if I upgrade to a new system?
Yes. Whether you are upgrading to a new on-premise PBX or migrating to a Cloud Telephony solution, Fixtel will manage the porting of all your local, national, and toll-free numbers so your business operations remain uninterrupted.