Telephone Systems for Call Centre
Fixtel partners with Australian call centres to offer tailored phone system solutions designed to maximise call centre efficiency.
From small call centre’s to up to 50,000 agents – Fixtel can find the best fit and functionality telephone system for your business. We partner with the world leaders in telecommunications and the leading call centre phone system provider – Avaya.
Fixtel is a call centre Industry partner Australia-wide – Melbourne, Sydney, Brisbane, Gold Coast, Adelaide, Canberra, Perth, Tasmania and all regional areas.
From small call centre’s to up to 50,000 agents – Fixtel can find the best fit and functionality telephone system for your business. We partner with the world leaders in telecommunications and the leading call centre phone system provider – Avaya. Fixtel is a call centre Industry partner Australia-wide – Melbourne, Sydney, Brisbane, Gold Coast, Adelaide, Canberra, Perth, Tasmania and all regional areas.
Whether your business is growing and needs a better telecommunications system or your current system is meeting your needs, we have the right solution for you. With over 25 years of experience in the industry, Fixtel has seen call centres develop into a major strength and service of today’s business and customer service function. This experience means we can expertly advise you on the best call centre phone system for your individual business needs and goals. Our team tailors a solution based on your current business needs but also ensures we future-proof your telecommunication system based on your future ambitions and forecasting. Get the best team with Fixtel for all your call centre system
Why Partner with Fixtel?
Fixtel can offer your business telecommunications systems that bring high level productivity and exceed all expectations. For instance a popular system is the Avaya IP Office Contact Centre (IPOCC).
This is Avaya’s leading contact centre platform for the small to medium business. Call centre software and phone systems are crucial to not only the day to day function of your business but the to your overall success.
What we offer
- Leading global telecommunications systems
- Rent, Buy or Lease
- Over 25 years as call centre Industry partner
- Technical support for all of your phone systems from one single provider
- Network security and backup
- Managed IT services
- Avaya Aura Contact Center Select
- Finance and Budget options
- Australian wide company with specialised city and regional teams
- Avaya Partner with full Avaya range
- Flexible call centre phone set ups
- PABX solution
- Cloud call centre software
Call Centre Phone System
Benefits And Features
Our team works with you to understand what features and functionality will meet your business requirements. We can design a complete telecommunication system to fit all levels of your business, no matter you business size.
- Move from multiple phone lines to data cable
- Real time helpdesk
- Live call listening
- Line Hunt
- Professional call quality
- Manage call volume
- Cap bills with unlimited VoIP plan
- Real time supervision
- Predictive dialler
- Cloud Call Centre
- Reduce abandonment rates
- SIP Trunking
- Queue busy announcements with Avaya Auto Attendant
- Conference calling
- Streamline outbound call list loading
- Standard enquiry automation
Deep Dive Call Reporting
Analytic tools are invaluable to measure performance and if service level are being met. It enables management to view and measure all the staff activity from any timeline specification. On a higher management level it means you can assign costings to every call and breakdown billing purposes.
This feature is often requested by serviced offices and businesses with multiple departments. All and any reporting can be scheduled in advance and emailed for easy reporting capability.
For larger call centres call reporting is a daily function used to manage and measure agent KPIs and agent activity. This reporting analytics serves to accurately assess current agent productivity and efficiency.
Make sure your customer service levels improve and overall business efficiency metrics show greater productivity combined with cost effectiveness. Our Fixtel advisors can install and monitor your phone system and we offer call centre assist services such as Help desk, It services and ongoing system maintenance
Real Time Helpdesk
Analytic tools are invaluable to measure performance and if service level are being met. It enables management to view and measure all the staff activity from any timeline specification. On a higher management level it means you can assign costings to every call and breakdown billing purposes.
This feature is often requested by serviced offices and businesses with multiple departments. All and any reporting can be scheduled in advance and emailed for easy reporting capability.
For larger call centres call reporting is a daily function used to manage and measure agent KPIs and agent activity. This reporting analytics serves to accurately assess current agent productivity and efficiency.
Make sure your customer service levels improve and overall business efficiency metrics show greater productivity combined with cost effectiveness. Our Fixtel advisors can install and monitor your phone system and we offer call centre assist services such as Help desk, It services and ongoing system maintenance