One of the biggest challenges of all sizes is keeping up with changes in technology that affect your Managed IT service and communications assets without losing focus on core operations.

Every single day there are new software and hardware updates and improvements. Then there is the constant exposure to viruses, malware and hackers. Keeping on top of these issues requires a dedicated team. But such teams come at a considerable cost. You have to hire and train staff. And then you have to account for their salaries, holidays, sick pay and superannuation.


For businesses in Melbourne there is also the considerable cost of providing office space for those staff. Rental prices in the central business district, East Melbourne, South Melbourne, North Melbourne, Docklands and Canterbury come at a huge premium. When you add up all those costs, then it becomes difficult to justify the expenses. For small and even medium size businesses, this is simply not an option. But even large organisations have opportunities to make more efficient use of their IT budgets.

At Fixtel, we specialise in providing managed services & desktop support teams to businesses of all sizes. You simply provide your staff with a dedicated phone number and ticket system, and we take care of the rest. It will look and feel like you’re contacting an in-house team, without the hassle of running such a team. This is what Managed IT is all about at Fixtel. Ready to talk to a managed it services for a FREE consultation contact us now

Managed IT services in Melbourne that are tailored to your business. We have worked with hundreds of small businesses and small to medium enterprises to help them with their IT Support in Melbourne. In the past year we have seen business needs change dramatically as covid-19 has forced many business owners towards a digital transformation.

At Fixtel, the customer experience it of utmost importance. Our team specialise not only in your business needs but renowned steadfast solutions.


When you outsource your IT to Fixtel you will appreciate the long list of benefits that this brings:

  • IT management can be fixed at Yearly, Monthly, Daily and Hourly rates
  • You can choose from on-site and remote support setup
  • Service Level Agreements (SLAs) tailored to your requirements
  • Trained engineers will support your IT system administration
  • IT systems monitoring and maintenance
  • Submit support requests through online ticket system (secure email)
  • Monitoring of critical systems available 24/7
  • Monitoring of network activity to identify developing issues
  • Management of office IT infrastructure relocation
  • Access to a dedicated IT manager
  • Business Internet service setup and maintenance
  • Business continuity
  • High security standards

By working with an Melbourne based and operated managed IT services providers you will have the confidence that all your issues are dealt with fast and effectively with the best business outcomes. Fixtel can deliver solutions to you with the fastest response times in the industry we are an integral part of many of our clients technology stacks. Because of our ability to deal with the majority of tickets on the first call, we have built up a large IT services client base with many of them working with us for over 25 years.


In addition to helpdesk support IT services, you can also have Fixtel take care of all your service requirements for your entire IT infrastructure maintenance and planning:

  • Latest high-speed business Internet access
  • Connection of multiple locations through fibre optic linking
  • Planning and fitting of office cabling
  • Full setup of IP telephone services for lower telephone costs
  • Hardware issues can be dealt with onsite
  • Remote connections to IT systems with VPN
  • Sales support for newest Cisco IT equipment
  • Wi-Fi hot spots for more flexible working
  • Data storage and disaster recovery in high-tech cloud based systems
  • Support for Windows desktop and server systems including Office 365
  • A full range of integrated cloud based VOIP solutions
  • Latest technology solutions
  • Experience in a large range of technical issues and solutions
  • Cloud back ups


Remote based helpdesk staff will provide you with reliable solutions for:

  • Computer speed and performance optimisation
  • Desktop IT support (Melbourne based managed services provider)
  • Network security to protect against malicious attacks
  • Network usage and performance monitoring
  • Hardware servicing to reduce risk of failures
  • Data backup systems to avoid loss of critical business information
  • Telephone system maintenance to increase quality of service
  • All enterprise systems can be maintained by one service provider
  • Support tickets and remote or onsite resolutions can be dealt with by one company
  • Security issues
  • 24/7 support services

Call us now, to find out how much your business can benefit from our reliable managed IT support team services in Melbourne from the number 1 managed IT provider.


For a fully integrated managed IT solution, Fixtel can offer you IT managed services for:

  • Registering domains and cloud hosting
  • Web design and programming for internal and external online presence
  • Advice on investing in the best computer systems
  • Anti-virus support and spam filtering
  • Website security
  • Linux server maintenance
  • Server upgrades for a fully optimised infrastructure
  • Integration of customer relationship management software
  • Infrastructure security and maintenance
  • Cloud services
  • Data centre management
  • Disaster Recovery services
  • Software updates
  • New technologies
  • Security updates

We support multi-site and multi-national companies throughout Australia, New Zealand and Papua New Guinea. With a proven track record as a service provider of over 20 years and a very loyal client base, we are able to help your business in the same way. To find out how much you can benefit from our consulting services and making the most of your existing technology and IT budget, just call our managed IT team today.


The most important aspects of IT services are accessibility and effectiveness. Whether you outsource or have an in-house team, you have to be sure that you can quickly get access to help and then solve the problem as soon as possible. Keeping downtime to a minimum is vital for any business. By contracting with Fixtel you can take advantage of 24/7 support by trained and experienced information technology staff. We deal with clients in Melbourne and all over Australia ranging in size from 1 desktop unit to 50,000.

With a fully integrated support and resolution system, even the most complex problems involving onsite hardware repairs, can be dealt with by one company. You log a ticket and we take care of the rest. As a result you don’t have to coordinate with multiple service providers, increasing downtime in the process. You can concentrate on your companies running smoothly while we take care of your technology.

We are Australian based IT services company that specialises in managed services . Ready to reach your peak performance and IT business needs? Choose Fixtel as your services provider manage your technology so you can manage and focus on what really matters in your business.

Contact us now for more information

Fixtel are located at B1/8 Rogers St, Port Melbourne VIC 3207