Managed IT Service Melbourne

Managed IT solutions that are tailored to your business

Make More Effective Use Of Your IT Budget With Melbourne’s Leading Managed IT Service

One of the biggest challenges for businesses of all sizes is keeping up with changes in technology that affect your Managed IT service and communications assets. Every single day there are new software and hardware updates and improvements.

Then there is the constant exposure to viruses, malware and hackers. Keeping on top of these issues requires a dedicated team. But such teams come at a considerable cost. You have to hire and train support staff. And then you have to account for their salaries, holidays, sick pay and superannuation.

For businesses in Melbourne there is also the considerable cost of providing office space for those support staff. Rental prices in the central business district, East Melbourne, Docklands and Canterbury come at a huge premium. When you add up all those costs, then it becomes difficult to justify the expenses. For small and even medium size businesses, this is simply not an option. But even large organisations have opportunities to make more efficient use of their IT budgets.

At Fixtel, we specialise in providing desktop support teams to businesses of all sizes. You simply provide your staff with a dedicated phone number and support ticket system, and we take care of the rest. It will look and feel like you’re contacting an in-house team, without the hassle of running such a team.

Benefits Of Managed It Services in Melbourne

When you outsource your IT support to Fixtel you will appreciate the long list of benefits that this brings to your company:

  • Costs for IT support management can be fixed at Yearly, Monthly, Daily and Hourly rates
  • You can choose from on-site and remote support setup
  • Service Level Agreements (SLAs) tailored to your requirements
  • Trained engineers will support your IT system administration
  • IT systems monitoring and maintenance
  • Submit support requests through online ticket system
  • Monitoring of critical systems available 24/7
  • Monitoring of network activity to identify developing issues
  • Management of office IT infrastructure relocations
  • Access to a dedicated IT manager
  • Business Internet service setup and maintenance

By working with an Australian owned and operated IT service provider you will have the confidence that all your issues are dealt with fast and effectively. Fixtel can provide you with the fastest response times in the industry.

Because of our ability to deal with the majority of support tickets on the first call, we have built up a large client base with many of them working with us for over 25 years.

Melbourne IT Support Services


Data Storage, Telecoms And Network Solutions

In addition to helpdesk support services, you can also have Fixtel take care of all your service requirements for your entire IT infrastructure maintenance and planning:

  • Latest high-speed business Internet access
  • Connection of multiple locations through fibre optic linking
  • Planning and fitting of office cabling
  • Full setup of IP telephone services for lower telephone costs
  • Hardware issues can be dealt with onsite
  • Remote connections to IT systems with VPN
  • Sales support for newest Cisco IT equipment
  • Wi-Fi hot spots for more flexible working
  • Data storage and disaster recovery in high-tech cloud based systems
  • Support for Windows desktop and server systems including Office 365

Remote Helpdesk Support

Remote based helpdesk staff will provide you with effective solutions for:

  • Computer speed and performance optimisation
  • Desktop IT support
  • Network security to protect against malicious attacks
  • Network usage and performance monitoring
  • Hardware servicing to reduce risk of failures
  • Data backup systems to avoid loss of critical business information
  • Telephone system maintenance to increase quality of service
  • All enterprise systems can be maintained by one service provider
  • Support tickets and remote or onsite resolutions can be dealt with by one company

Call us now, to find out how much your business can benefit from our managed IT support in Melbourne.


Additional Services Offered

For a fully integrated managed IT solution, Fixtel can offer you IT consultations for:

  • Registering domains and web hosting
  • Web design and programming for internal and external online presence
  • Advice on investing in the best computer systems
  • Anti-virus support and spam filtering
  • Linux server maintenance
  • Server upgrades for a fully optimised infrastructure
  • Integration of customer relationship management software

We support multi-site and multi-national companies throughout Australia, New Zealand and Papua New Guinea. With a proven track record and a very loyal client base, we are able to help your business in the same way.

To find out how much you can benefit from making the most of your IT budget, just call our managed IT team today.

How Your Business Can Thrive With Melbourne’s Leading Managed IT Provider

The most important aspects of IT support services are accessibility and effectiveness. Whether you outsource or have an in-house team, you have to be sure that you can quickly get access to help and then solve the problem as soon as possible. Keeping downtime to a minimum is vital for any business.

By contracting with Fixtel you can take advantage of 24/7 support by trained and experienced support staff. We deal with businesses in Melbourne and all over Australia ranging in size from 1 desktop unit to 50,000.

With a fully integrated support and resolution system, even the most complex problems involving onsite hardware repairs, can be dealt with by one company. You log a ticket and we take care of the rest. As a result you don’t have to coordinate with multiple service providers, increasing downtime in the process.