Phone systems are critical to businesses of all sizes, and when it comes to reliability, quality of service and security there is one name that stand out more than any other: Avaya. Implemented in many of the largest companies in the world, they offer great flexibility even for small companies.

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Telephone systems have become very complex. It’s nothing like it used to be where you just plug a phone into the phone line with an outside line.

But this increased complexity has resulted in huge benefits as it has driven down the cost of keeping different office locations connected. The same is the case for connections to clients and vendors.

Because of this growth in technical requirements we have seen a significant expansion of our Avaya support team in Brisbane.

This means that you can take advantage of huge experience levels at Fixtel to ensure that your systems are fixed as quickly as possible should issues arise.

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Over many decades, Avaya have introduced many hundreds of front-line and behind the scenes devices. From private branch exchanges (PBX) to cordless DECT phones there is no shortage of installed equipment. But that does complicate matters when it comes to making upgrades.

Being able to ensure that old and new technology work seamlessly together you need the experience and expertise of our team at Fixtel. With over 25 years’ worth of installations under our belt there is literally no device that we haven’t encountered. As a result, you will have the confidence that your systems won’t start showing signs of unreliability.

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Modern Internet technology has allowed for not only website data to be transferred. But voice data can now be digitally exchanged. Because Internet connection is cheap and plentiful, you will find that this has significantly reduced the costs of keeping staff connected to each other and the outside world.

If you have multiple office locations where people are in constant contact, then phone bills for national or international calls can quickly mount. With IP phone systems, such phone bills are a thing of the past.

And at the same time, it will be a lot easier for employees to connect. Whether that is direct calls or conferencing multiple together.

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While the requirements of small and large businesses are very different, they all revolve around getting staff the communication setup they need. This is vital to ensure that they can work as effectively and efficiently as possible. And at the same time, you want to keep you costs of phone calls down. The team of technicians at Fixtel have decades of experience working with organisations of all sizes in Brisbane. From initial installation and upgrade, to major expansions and repairs, there are no projects that are too big or small.

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Having technicians available locally is an important consideration for all businesses in Brisbane. Hiring in-house technicians is in many cases not viable, but you still want to have the luxury of fast turnaround times for installations and repairs. Otherwise you can suffer long periods of downtime which can be detrimental to your bottom line.

Fixtel have a team available that has experience with systems of all sizes. Many problems can be assessed and fixed remotely. But sometimes issues require onsite repairs. To reduce your risk of downtime we can arrange for technicians to call to your offices to get you back up and running quickly.

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When business expand, or set up new offices in Brisbane, then one of the first considerations is how to install the optimum telecoms equipment. Whether that is to interconnect multiple geographic locations. Or to simply be able to make conference and video calls with clients and vendors.

With Avaya being one of the most trusted names in the industry you will struggle to find many international organisations that don’t use their phones. But just deciding on the right equipment is only half the battle.

The actual installation is just as important and if you don’t choose the right service provider, then you can quickly run into reliability issues. At Fixtel our team of telecoms specialists has extensive experience with some of the most complicated multi-site installations. That gives you the confidence that your requirements will be fully taken care of.

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When problems arise, you want to make sure that you have a reliable team to take care of it immediately. With your own onsite team that’s an advantage, but not all companies can afford that level of support.

That shouldn’t mean that you suffer long downtimes or reliability issues. By working with our Fixtel team in Brisbane you can make sure that you have reliable people available whenever you need them. It’s almost like having your own personal team.

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